Item CAN be returned back to us if:
1. The item received has Manufacturing Defect which is caused by us only.
2. The item received is incorrect product
3. The item is received within 7 days after the item is shipped only.
Item CANNOT be returned back to us if:
1. The item received has Color Problem which is wrongly chosen by customer.
2. The item received has Size Problem which is wrongly chosen by customer.
3. The item received does not fulfill customer's quality expectation.
4. The item received is not exactly the same from the picture.
5. The item received is differs of 1-3cm of measurement stated in products description.
There is a restocking fee of 10% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit coupon worth RM90. Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us.
Money will not be credited back. Store Credit Coupon Code can be used on your next purchase and valid for 1 year. You can use this Coupon by entering the code into the voucher box upon Check Out. Essentially store credit codes and voucher codes are used in the same way.
How To return
Arlene Resources reserves the right for final decision and alter this policy at any time.