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RETURN POLICY


Item CAN be returned back to us if:

1. The item received has Manufacturing Defect which is caused by us only.

2. The item received is incorrect product

3. The item is received within 7 days after the item is shipped only.

 

Item CANNOT be returned back to us if:

1. The item received has Color Problem which is wrongly chosen by customer.

2. The item received has Size Problem which is wrongly chosen by customer.

3. The item received does not fulfill customer's quality expectation.

4. The item received is not exactly the same from the picture.

5. The item received is differs of 1-3cm of measurement stated in products description.

 

Conditions:

  1. The item must be UNWORN, UNWASHED, UNALTERED
  2. The item must be returned with the plastic
  3. The item must be returned as the condition during received
  4.  

Cost

There is a restocking fee of 10% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit coupon worth RM90.  Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us.

 

Store Credit

Money will not be credited back.  Store Credit Coupon Code can be used on your next purchase and valid for 1 year.  You can use this Coupon by entering the code into the voucher box upon Check Out. Essentially store credit codes and voucher codes are used in the same way. 

 

How To return

  • Kindly email admin@arlene.my with the Order No, Picture of defected item and Reason of return.
  • Please wait for response and approval from Arlene Team. 
  • Once we receive the returned item, we will process your request within 5 business days and the Store Credit would be issued. Email notification will be sent to you once the store credit has been issued.
  • Again, please note that store credit is only granted once returned items have been deemed to be unworn and in original condition. Any Return without Arlene's approval, will not be entertained

 

Arlene Resources reserves the right for final decision and alter this policy at any time.  


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